Coming Back From a Big Workplace Mistake

As the old adage goes to err is human. Ultimately we all make mistakes and sometimes in the work environment they can be big mistakes that impact a lot of people. However, while avoiding mistakes is preferable, how we react and overcome our failures is an essential component of field service leadership. In this course we look at how you can do so. 

Course Description:


There’s no escaping it: We all make mistakes. The good news is that most mistakes aren’t career-ending. Rather, it’s your response to mistakes that matters most. 


In this course, you’ll learn five steps to take after making a workplace mistake, along with four tips to handle the aftermath. By taking responsibility for your mistakes and acting quickly, you can repair the damage, rebuild your reputation, and walk away with a valuable life lesson.


In this course we cover: 


  • The Importance of Confronting Your Mistakes
  • 5 Steps to Recover From a Mistake
  • Handling the Aftermath
  • Check Your Understanding


As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.



Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

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