Coming Back From a Big Workplace Mistake
As the old adage goes to err is human. Ultimately we all make mistakes and sometimes in the work environment they can be big mistakes that impact a lot of people. However, while avoiding mistakes is preferable, how we react and overcome our failures is an essential component of field service leadership. In this course we look at how you can do so.
Course Description:
There’s no escaping it: We all make mistakes. The good news is that most mistakes aren’t career-ending. Rather, it’s your response to mistakes that matters most.
In this course, you’ll learn five steps to take after making a workplace mistake, along with four tips to handle the aftermath. By taking responsibility for your mistakes and acting quickly, you can repair the damage, rebuild your reputation, and walk away with a valuable life lesson.
In this course we cover:
- The Importance of Confronting Your Mistakes
- 5 Steps to Recover From a Mistake
- Handling the Aftermath
- Check Your Understanding
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
