Communication Fundamentals

Being an effective communicator is an essential part of any management role, particularly field service where you need to be able to communicate with your team, your customers and your executive board while operating in a mission-critical environment. This course provides an overview of the fundamental of communications…

Course Description:


You’re unlikely to see a job description without these words: “Must have excellent communication skills.” But have you ever found yourself wondering what that means—or how to demonstrate you’re a good communicator?


In this course, you’ll learn how to define communication, the types of communication we use at work, how to choose the right delivery method for your message, and how to remove barriers to having it understood. 


In this course we cover: 


  • What Is Communication?
  • Why Does Communication Fail?
  • Why Communication Skills Matter to Your Professional Success
  • How to Use Verbal, Nonverbal, and Written Communication
  • Choosing the Right Communication Medium
  • How to Remove Five Common Communication Barriers

As an FSN Service Leadership course you can expect...

Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

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