Develop a Thriving Team
As a field service manager are you confident in your ability to empower your team to thrive? This course is designed to help you become a true leader and a facilitator of excellence across your team
Course Description:
Your team is your greatest asset, and as a manager, you’re responsible for their success—yet the roadmap to achievement is often murky.
In this course, you’ll learn how to talk to employees about their values and goals, identify gaps in your team’s skills, and training techniques for different types of employees. You’ll also review meeting and coaching methods to develop your employees.
These lessons will help you become a partner and successful facilitator in your team’s career development—and help you thrive—together.
In this course we will cover:
- A Manager’s Role In Career Development
- Getting to Know Employees’ Strength, Interests, and Values
- How to Conduct a Gap Analysis
- Choosing the Right Training Methods
- How to Conduct Effective One-On-Ones
- Developing Your Team Through Coaching
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
