How to Have a Difficult Conversation

As a field service leader you have to be prepared to have uncomfortable conversations whether it be reporting bad news to your team, your boss or your customers , it is something you will have to be able to handle. This course gives you guidance on making uncomfortable discussions productive. 

Course Description:


No one loves having a difficult conversation at work—but most of us have had to do it. Because it’s so common, knowing how to navigate a sensitive discussion effectively is essential.


Whether you need to confront a coworker, give an employee bad news, or discuss a delicate issue with your boss, you will learn a four-step process to help you have that difficult conversation. You’ll also learn what to do before, during, and after your discussion to confidently engage your teammates, reach a place of mutual understanding, and overcome issues in the workplace.


In this course we cover: 


  • Step 1: Prepare
  • Step 2: Frame It Effectively
  • Step 3: Discuss the Issue
  • Step 4: Wrap Up the Discussion

As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.



Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

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