Effective Feedback Strategies
As a field service leader it is an important part of your to help develop your team and that means providing feedback in an effective and constructive manner. However, this is not a skill set that come naturally to many of us. In this course we will give you effective strategies to providing effective feedback.
Course Description:
Giving employee feedback can be hard—and sometimes a little scary. Yet the benefits to giving feedback are abundant: improved engagement, self-awareness, motivation, and performance.
In this course, you’ll first learn how to prepare for and effectively conduct a feedback meeting. You’ll then discover what to do when an employee reacts poorly and how to respond to other common negative reactions to feedback.
In this course we cover:
- How to Give Effective Employee Feedback
- What if Feedback Goes Wrong?
- Response #1: The Silent Treatment
- Response #2: Playing Defense
- Response #3: The Tearful Reaction
- Response #4: The Commitment-Phobe
- Response #5: The Angry Reaction
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
