Create an Enviable Team Culture
Culture is central to the ongoing success of any team. As a field service leader how do you foster a great culture within your organisation? This course outlines how and why it matters.
Course Description:
You’re catching up with an old friend, Harley, who has a new position. “I love my new job!” Harley exclaims. “The culture is just fantastic.” What do you think Harley means?
Most of us strive to find a good team culture, yet defining exactly what that means isn’t always easy.
In this course, you’ll learn some common culture types, and how to objectively assess your own culture. You’ll also discover how to overhaul a toxic team culture in favor of a positive one that leverages individuals’ strengths.
In this course we cover:
- What Is Team Culture and Why Does It Matter?
- Types of Team Cultures
- Assessing Your Team Culture
- Transforming a Negative Team Culture
- Building a Positive Team Culture
- Creating a Strengths-Based Culture
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
