Change Management Models: Understanding the Basics
In an industry that shifts as significantly as the field service sector does change can often feel like the only constant. As a leader within your organisation you will at some point be involved in a project that requires change management. In this course we provide you with an overview of some of the common models used.
Course Description:
From new software and new leadership to restructuring and scaling—companies frequently operate in a state of flux. But how do you manage that flux? Answering that question correctly is critical to your organization’s success.
Thankfully, change management models simplify the process. They help companies prepare for, implement, and sustain changes. And, in this course, you’ll learn how. First, we’ll uncover what change management is and why a model can streamline your success. Then, we’ll explore the basics of five foundational models and how they work.
In this course we cover:
- What Is Change Management?
- What Is a Change Management Model?
- The McKinsey 7-S Model
- Lewin’s 3-Step Model
- Kotter’s 8-Step Model
- The Kübler-Ross Model
- The Satir Model
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
