Giving Effective Feedback
As a field service leader a key part of your role is developing your team and that requires providing effective feedback. Yet this is often not a skill we are given any formal training in. In this course we will give you insights on how you can provide more effective feedback.
Course Description:
Feedback is essential for growth. It helps us understand the impact we’re making in the workplace, how others see us, and how we can improve.
But giving feedback isn’t always easy. And if the thought of it makes you uneasy, you’re not alone. So, how do you get past the nerves and share a clear, compassionate, and concise message?
In this course, you’ll learn what feedback is, why it’s valuable, and how to overcome the fear of giving it. You’ll also learn to follow a step-by-step feedback process, deliver an effective message, and handle difficult reactions.
In this course we cover:
- What Is Feedback?
- The Value of Feedback
- Overcoming the Fear of Giving Feedback
- Following the Feedback Process
- Crafting a Constructive Message
- Why People React Negatively
- Handling Difficult Reactions to Feedback
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
