A Guide to Effective Meetings

As a field service leader you will be all to aware of how precious time is in our mission-critical environment. Therefore, you need to ensure time in meetings is used to the greatest effect. In this course we guide you on how to make the most of your meetings.

Course Description:


Unnecessary and unproductive meetings waste significant time in the workplace. Yet we all rely on meetings to communicate and collaborate with our teams, coworkers, and clients regularly.


This course provides a guide to effective meetings—from both the meeting facilitator’s and participant’s perspective. 


As a meeting facilitator, you’ll learn about your role and responsibilities, including how to create a meeting agenda, encourage equal participation, keep a meeting on topic, and build consensus or manage conflict in meetings. As a meeting participant, you’ll learn how to speak up in meetings, voice disagreement respectfully, and be a model attendee. 


In this course we cover: 


  • 5 Steps for Running Effective Meetings
  • Scheduling Meetings
  • Creating a Meeting Agenda
  • Group Facilitation Techniques
  • Building Consensus in Meetings
  • Managing Conflict in Meetings
  • How to Be a Model Meeting Participant
  • Speaking Up in Meetings
  • Voicing Disagreement

As an FSN Service Leadership course you can expect...

Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.