A Step-by-Step Guide to Problem-Solving

A critical aspect of being an effective field service management leader is being a good problem solver. You may already have some natural problem solving capacity as many in our industry do, but in this course we provide you some formal structure to how you approach effective problem solving. 

Course Description:


When faced with an unfamiliar problem, where do you start? By assessing the issue and possible solutions? By jumping into action with the first strategy that comes to mind? Or, by simply avoiding the situation, hoping it resolves itself?


We all take different approaches to problem-solving—with varying levels of success. Although there’s no single, best approach, using a problem-solving framework can improve your results. In this course, you’ll learn a five-step approach to overcoming problems.


In this course we cover: 


  • Introduction to Problem-Solving
  • Step 1: Define the Problem and Identify Its Root Cause
  • Step 2: Brainstorm Solutions to a Problem
  • Step 3: Research and Evaluate Possible Solutions
  • Step 4: Implement the Best Solution
  • Step 5: Evaluate Your Results


As an FSN Service Leadership course you can expect...

Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

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