Leading Through Change

All teams will go through change. Whether it is key people leaving, new technology being introduced or mergers with other business units or organisations. Your job as a field service leader during this time is to ensure you guide your team through the change without impacting the mission-critical services your customers rely on. In this course we give you guidance on how. 

Course Description:


A valued employee quits. A key trend shifts. An unexpected setback strikes. These are just a few of the changes that are bound to arise in the workplace. As a leader, you play a unique role when your team encounters a change. Not only are you responsible for your own reaction—you’re also in charge of guiding your team through the transition.


In this course, you’ll learn the fundamentals of leading through change. You’ll explore strategies to empower and engage your employees during a time of transition, and discover how to solve common challenges that teams experience when facing a change.


In this course we cover: 


  • The Fundamentals of Leading Through Change
  • Empowering Employees to Successfully Navigate Change
  • 5 Tips for Leading Teams Through Change


As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.