Guide to Negotiation and Persuasion

Whether it is with your customers, your team members or your executive board the skills of negotiation and persuasion will be invaluable to you in your career as a field service leader. In this course we explore the core skill sets and when to use them. 

Course Description:


“Influencers” make a name for themselves because they can make others change or take action. Whether in a boardroom or on a social media platform, people who can influence others possess one or both of these skills: persuasion and negotiation.


In this course, we’ll review the differences, competencies, and use cases for persuasion and negotiation. You’ll also learn common types and tactics. Finally, we’ll look at common mistakes to avoid when trying to influence others, and learn five steps critical to improving your negotiation and persuasion skills. 


In this course we cover: 


  • Negotiation vs. Persuasion
  • The Three Types of Negotiation
  • Negotiation Tactics
  • Three Types of Persuasion
  • Persuasion Tactics
  • Improving Your Negotiation and Persuasion Skills

As an FSN Service Leadership course you can expect...

Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

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