Performance Management
As a field service leader it is your job to drive performance across your team.However, in the mission critical world of field service operations often it feels like we don’t have time to see the wood for the trees. This is why establishing an effective performance management process is vital as we discuss in this course.
Course Description:
Performance management is people management. An ongoing process to align individual and company goals, performance management helps make both the individual employee and the overall business more successful.
Performance management is a cycle. It begins with planning and goal setting, then moves to tracking and monitoring, and ends with reviewing results and modifying as needed.
In this course, you’ll learn to give feedback effectively and continually. You’ll cover how to improve poor performance, challenge top performers, and meaningfully engage managers. You’ll also take away tips to continually improve performance and results for management, team, and company.
In this course we cover:
- What is Performance Management?
- Conducting Effective Performance Reviews
- Continuous Performance Management
- Tips for Improving Poor Performance
- How to Develop a Performance Improvement Plan
- Managing High Performers
- How to Effectively Manage Managers
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
