Performance Management

As a field service leader it is your job to drive performance across your team.However, in the mission critical world of field service operations often it feels like we don’t have time to see the wood for the trees. This is why establishing an effective performance management process is vital as we discuss in this course. 

Course Description:


Performance management is people management. An ongoing process to align individual and company goals, performance management helps make both the individual employee and the overall business more successful.  


Performance management is a cycle. It begins with planning and goal setting, then moves to tracking and monitoring, and ends with reviewing results and modifying as needed. 


In this course, you’ll learn to give feedback effectively and continually. You’ll cover how to improve poor performance, challenge top performers, and meaningfully engage managers. You’ll also take away tips to continually improve performance and results for management, team, and company.


In this course we cover: 


  • What is Performance Management?
  • Conducting Effective Performance Reviews
  • Continuous Performance Management
  • Tips for Improving Poor Performance
  • How to Develop a Performance Improvement Plan
  • Managing High Performers
  • How to Effectively Manage Managers

As an FSN Service Leadership course you can expect...

Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

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