Problem-Solving Fundamentals

As a field service leader problem solving is a key part of the role. In this course we will look at some fundamental processes that can help you with your problem solving workflows. 

Course Description:


Have you ever known someone who seems to have an answer for any challenge? No matter what life throws their way, they take it in stride. While some people may just have a knack for it, the truth is that anyone can develop strong problem-solving skills. 


In this course, you’ll start with a five-step problem-solving process anyone can use. Then, you’ll learn some strategies and behaviors to make problem-solving easier. Finally, you’ll get tips for rising above challenges and barriers that will inevitably come your way.


In this course we cover: 


  • What Problem-Solving Is … and Isn’t
  • 5-Step Problem-Solving Process
  • Top Skills and Problem-Solving Strategies
  • How to Grow Your Problem-Solving Skills
  • Managing Complicated vs. Complex Problems
  • Overcoming Barriers to Effective Problem-Solving


As an FSN Service Leadership course you can expect...

Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.