Resolving Conflict With Coworkers

Getting along with coworkers can be tricky—but not impossible…

Course Description:

 

This course guides you on how to work through conflict with coworkers to achieve positive outcomes.

 

You’ll discover why workplace conflict can actually be a good thing, how to have a difficult conversation, and how to seek help when progress is at a standstill or you’re dealing with an abusive coworker.

 

In this course we will cover: 

 

  • Rethinking the Role of Conflict at Work
  • Understanding Why Conflict Happens
  • Assess Your Approach
  • 5 Common Responses To Conflict
  • A Guide to Having a Difficult Conversation
  • When and How to Escalate an Issue

As an FSN Service Leadership course you can expect...

  • Clear, concise and digestible breakdowns of the topics that remove complexity
  • Courses developed by service leaders that have real-world expertise in the course area
  • An iterative approach that will build your knowledge quickly and effortlessly as you progress
  • Courses that are shaped specifically for service leaders and understand the challenges you face
  • Access to your course leader whenever you need it to support you during your learning journey
  • Certification towards the FSN Service Leadership program - the industry's first management level certification
Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.

 

Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.

 

This course includes:

  • Clear and easily digestible explanations of the critical elements of the topic
  • Iterative steps to improve your knowledge quickly and easily
  • Access to your course leader to clarify any areas of uncertainty
  • FSN Service Leadership Certification
  • Learn from anywhere
  • Lifetime access to all materials
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