Resolving Conflict With Coworkers

Getting along with coworkers can be tricky—but not impossible…

Course Description:


This course guides you on how to work through conflict with coworkers to achieve positive outcomes.


You’ll discover why workplace conflict can actually be a good thing, how to have a difficult conversation, and how to seek help when progress is at a standstill or you’re dealing with an abusive coworker.


In this course we will cover: 


  • Rethinking the Role of Conflict at Work
  • Understanding Why Conflict Happens
  • Assess Your Approach
  • 5 Common Responses To Conflict
  • A Guide to Having a Difficult Conversation
  • When and How to Escalate an Issue

As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.