How to Work Effectively With Different Communication Styles

As a field service leader you will be constantly in contact with different people across your team, your customers and your executive board – all of who will have different communication styles. In this course we guide you on how you can identify and respond to different communication styles to be a more effective communicator. 

Course Description:


Everyone communicates differently. Some people take a collaborative approach to their work and like to discuss ideas or talk through issues with colleagues. Others simply want the facts and communicate to produce results.


Understanding different communication styles is crucial to working together effectively. In this course, you’ll learn four communication styles, how to identify each, and how to adapt your own communication approach.


In this course we cover: 


  • What Is a Communication Style?
  • Understanding Different Styles
  • How to Adapt to Different Styles
  • Check Your Understanding


As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.



Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

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