Workplace Communication Basics
As a field service leader you must become an effective communicator within the workplace. In this course we will provide you with the fundamentals of strong workplace communications which you can apply both to yourself and also use to help your team improve their own communication skills.
Course Description:
What do most great employees have in common? Stellar communication skills. In this course, you’ll learn why having excellent communication skills is so important in the workplace, and how you can improve yours.
In this course we cover:
- Why Communication Matters
- How to Use Verbal, Nonverbal, and Written Communication
- Improving Your Verbal Communication Skills
- Starting a Conversation
- Strategies for Effective Listening
- Asking Closed Versus Open Questions
- Ending a Conversation Positively
- Improving Your Business Writing Skills
- Choosing the Right Medium
- Writing for Your Audience
- How to Structure Your Writing
- How to Improve Your Grammar, Spelling, and Punctuation
- How to Edit and Proofread Your Work
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
