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The Customer Value Iceberg

Welcome to this Field Service News Masterclass Course ‘The Customer Value Iceberg’, with Nick Frank, Managin Partner and Founder, Si2 Partners…


As with all Field Service News Masterclass courses, this course is designed to give you the working tools to establish and implement a project within your own organisation so we strongly advise you to download the workbook (link at the bottom of the page) and to make complete the tasks as you progress through the course. 


Upon completion of the course, your course leader, Nick Frank  is available to give you a free 30-minute consultation to go through your workbook with you and help outline a series of actions points to help you develop a strategy to implement a plan within your own business to help better understand and articulate the value your service offering brings to your customers. 


Course structure:

There are three tabs below that allow you to easily navigate through the sections of this course. 

Course links:


As well as a link to download the workbook associated to this course you will also find a link to your course leader’s email included in the links below as well.  You are welcome to connect with them both throughout the course should you have any questions while you are working your way through the material. 


Also listed in the course links is a feedback survey. Upon completion of the course please do help us to help the industry by taking the brief feedback survey. 

Course modules:


Use the tabs below to work through the course. You will need to work through each. Once you complete each module the next will become available to open. 

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