Do We Need Better Data In Field Service?

Do We Need Better Data In Field Service?

At this year’s Field Service Symposium Field Service News hosted a series of simultaneous ThinkTanks amongst the audience of senior field service leaders.


The format allowed for multiple conversations to be hosted on the same theme all happening at the same time.


Each ThinkTank was moderated by one of our industry-experts and now those experts, Sarang Sambare, Senior Director Industry Solutions, Syncron, Kevin Herring, Senior Advisory Consultant – Field Service Management, ServiceNow and Mark Wilding, Vice President, Global Customer Transformation, ServiceMax join Kris Oldland, Editor-in-Chief and Founder, Field Service News to reflect on those key discussions.


In this debrief session the group reflect on a topic that has been part of an ongoing series of content across Field Service News in 2022 – given all of the seismic changes our industry has gone through since the pandemic, do we now have to completely redefine field service?


In this excerpt from the full forty-five minute discussion we hear from Wilding who tackles the critical question that came from the two-days discussions – do we need better data in field service?

Want to know more?

The full discussion is exclusively available to FSN members on our FSN PRO or FSN PRO + memberships. If you are already an FSN member, then make sure you are logged in to access (if you are logged in, you will see a green button for access below this message).  

If you have yet to become an FSN PRO member you can find out more on the red button below and get instant access to this presentation, all other presentations in the FSN Solutions Theatre as well as our entire library of premium content instantly after you complete registration.