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FSN Debate: Harmonising Service Standards Across Different Regions

FSN PRO + Discussion Session (Teams Meeting)

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be exploring best-practices for finding consistency in service standards across different regions.

FSN Debate: Is Servitization A Spectrum?

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be looking at whether servitization should still be viewed as a journey towards outcome-based services or more of a spectrum of advanced service offerings?

FSN Debate: Is Spare Parts Revenue Under Threat?

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be looking at the various threats that are on the horizon to spare parts revenue and if these can be mitigated at all?

FSN Debate: What Does Great Service Leadership Entail?

FSN PRO + Discussion Session (Teams Meeting)

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be discussing what great service leadership entails, whether experience in the field is necessary and whether leadership is an inherent skill or one that can be learnt.

FSN Debate: Did the Pandemic Expose the Risk of Outcome Base-Services?

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be discussing the impact on the move to servitization the pandemic has had and whether this has made the prospect of full outcome-based service models too risky.

FSN Debate: Where Does Remote Service Sit in the Service Portfolio

FSN PRO + Discussion Session (Teams Meeting)

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be discussing whether remote first should become the default approach for field service or if we may be moving to swiftly away from traditional field service and we may damage our customer relationships as we do so.

FSN Debate: How Do We Avoid a Battle Over Recruiting Each Others Engineers?

FSN PRO + Discussion Session (Teams Meeting)

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be discussing how we as an industry can avoid getting into a battle for each others engineers which will ultimately damage the industry as a whole.

FSN Debate: Is Servitization a Walled Garden?

FSN PRO + Discussion Session (Teams Meeting)

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be discussing whether servitization is a walled garden or if there is a way for smaller non-OEM service providers to embrace advanced services as well.

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