Data, like oil, needs processing to add value
Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and as part of the planning for this paper, Kris Oldland, Editor-in-Chief, Field Service News, was joined on the Field Service News Digital Symposium by Tasker Generes and Bulent Cinarkaya of ServiceNow to discuss how IoT can improve asset management, workforce management and drive customer success.
In this excerpt from that discussion, the three discuss the importance of being able to process data in order to drive actionable insights that can drive improvements across the field service operation.
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