Rethinking service.

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centered around servitization, digitalization, and service marketing.

 

During the discussion, the two discuss a wide range of topics related to Raddat’s sphere of insight including reflecting on the current learnings that are coming from a recent raft of academic literature.

 

In this excerpt from that full interview, the two discuss whether digitalization will give field service companies an opportunity to completely reimagine and rethink their approach to service delivery.

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