How Companies Can Achieve Successful Service Delivery in the New Normal

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.


Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP, the Metropolitan Police, and Fujitsu, and he focuses on leading key clients to a successful transition of services into new, agile, ways of working.


During the conversation, the two discuss a wide range of topics related to the acceleration of digital adoption during the pandemic and what this means for the future of service organizations. In this excerpt from that conversation, Martin and Kris discuss how organizations can achieve successful service delivery as we emerge from the pandemic.

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