IoT in field service must be considered a strategic conversation
Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and as part of the planning for this paper, Kris Oldland, Editor-in-Chief, Field Service News, was joined on the Field Service News Digital Symposium by Tasker Generes and Bulent Cinarkaya of ServiceNow to discuss how IoT can improve asset management, workforce management and drive customer success.
Here the group discuss how the conversation of digital transformation and IoT in particular needs to be understood as one that is a strategic business discussion and not a technology-focused one.
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