Are you measuring the wrong metrics?

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.

 

Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP, the Metropolitan Police, and Fujitsu, and he focuses on leading key clients to a successful transition of services into new, agile, ways of working.

 

In this excerpt from that conversation, Martin and Kris explain why now might be the right time for service organizations to reevaluate the KPIs that indicate success within their field of operations.

Want to know more?

FSN Premium subscription includes access to this interview and hundreds of other resources that can help you in your role as a field service management professional. Log in, upgrade or subscribe on the button below to watch the full hour-long interview now!

(Visited 18 times, 1 visits today)
Close
×

Membership Level change

You have selected the FSN FREE membership level.

FSN FREE subscription gives you access to a monthly selection of FSN premium resources, our weekly newsletter, email notifications whenever new resources are published plus exclusive industry discounts - all completely free!

The price for membership is £0.00 now.

Do you have a discount code? Click here to enter your discount code.


Account Information Already have an account? Log in here

LEAVE THIS BLANK

More Information