Joining the dots of service excellence with asset data
Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax.
Here the two discuss how effective usage of asset data can be applied to really drive service excellence, particularly when aligned to other rich data sets such as customer service data.
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