Digital, meet service.

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centered around servitization, digitalization, and service marketing.


During the discussion, the two discuss a wide range of topics related to Raddat’s sphere of insight including reflecting on the current learnings that are coming from a recent raft of academic literature.


In this excerpt from that full interview, the two discuss if we need to be clearer in our definitions around concepts such as servitization, advanced services, and outcome-based service delivery.

Want to know more?

FSN Premium subscription includes access to this interview and hundreds of other resources that can help you in your role as a field service management professional. Log in, upgrade or subscribe on the button below to watch the full hour-long interview now!

(Visited 20 times, 1 visits today)


We are in the middle of the biggest overhaul of since we launched way back in 2013.  The new platform will give us a fresh new look but more importantly a significantly improved user experience for our subscribers. 


With almost a decade’s worth of content and A LOT of subscribers, it’s a big job but we are nearly done. In fact, the new site will be set in just a few days. 


However, we’ve migrated enough industry-leading content already so we’re giving you a sneak preview of the new site while we’re in beta. So close this pop-up and have a browse!