The power of knowledge sharing in building loyalty

Having worked together on an exclusive new Field Service News White Paper, Kris Oldland is joined by Martin Knook, CEO, Gomocha to discuss the various layers of knowledge transfer and the art of information…

 

In this engaging long-form discussion, the two cover a huge range of topics relating to the importance of knowledge transfer, including why developing a culture of continuous learning is key and what technologies need to be in place to make putting the right information where and when it is needed the most.

 

In this brief excerpt from that full-length discussion the two touch on one of the intangible but incredibly important benefits of knowledge sharing within an organisation. How, by establishing an open culture through the encouragement of an easy flow of idea exchange organisations can engender a sense of community within the business that establishes deeper employee loyalty.

 

This interview is part of the FSN PRO library of premium content but for a limited period it is available on our forever-free subscription tier FSN FREE thanks to our partner on this project Gomocha.

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This paper is available exclusively for FSN PRO/PRO+ members, but thanks to our partner on this project Gomocha it is also available for a limited period to those on our FSN FREE membership tier. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. 

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