There are benefits and challenges to both the centralized and decentralized approaches to field service delivery…

However, with the modern tools available to field service organizations, particularly as we see the emergence of next-generation field service management software, it is becoming increasingly possible to combine the two seemingly disparate approaches.

In essence, is it now possible to decentralize a centralized approach to field service delivery?

Having co-authored a paper together exploring this topic, Kris Oldland, Editor-in-Chief, Field Service News, and Martin Knook, CEO, Gomocha, now dig deeper into the concept, exploring both the strengths and weaknesses of each model and how they can be aligned.

In this excerpt from the full-length discussion, the two discuss the importance of understanding the impact of either approach to field service delivery in order to see it centralizing a decentralized model could be suitable for your organization.