Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.

Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP, the Metropolitan Police, and Fujitsu, and he focuses on leading key clients to a successful transition of services into new, agile, ways of working.

In this excerpt from that conversation, Martin and Kris talk about the importance of keeping in mind the core fundamentals of great service as technology evolves and companies embrace digital transformation.