In October 2022 Field Service News hosted the second annual European Field Service Awards to celebrate the ingenuity and excellence of our industry. In its second year, the EFSA received an incredible number of high-quality submissions…

Service leaders submitted several excellent nominations in the Pioneers of the Year category, but it was Amey that stood out from the competition.

As a follow-up to their acknowledgment at the European Field Service Awards, Kris Oldland, Editor-in-Chief of Field Service News, spoke with David Smith, formerly Group Digital Transformation Director at Amey, about their digital transformation journey, which encompassed multiple systems and yielded exceptional results.

It was an insightful conversation about Amey’s digital transformation journey and the benefits and challenges of implementing digital transformation in the field service sector.

In this excerpt from the full interview, the two analyze why many field service organizations are failing to get the expected value out of their digital transformation projects.