There are benefits and challenges to both the centralized and decentralized approaches to field service delivery…

However, with the modern tools available to field service organizations, particularly as we see the emergence of next-generation field service management software, it is becoming increasingly possible to combine the two seemingly disparate approaches.

In essence, is it now possible to decentralize a centralized approach to field service delivery?

Having co-authored a paper together exploring this topic, Kris Oldland, Editor-in-Chief, Field Service News, and Martin Knook, CEO, Gomocha, now dig deeper into the concept, exploring both the strengths and weaknesses of each model and how they can be aligned.

Here the discussion focuses on the key benefits of the centralized model outlining why it has become the clear direction most organizations were heading in for the last decade and where the strengths of centralisation can empower field service organizations to achieve increased profits, enhanced customer service levels, and scalable growth.