Why knowledge transfer is essential
Having worked together on an exclusive new Field Service News White Paper, Kris Oldland is joined by Martin Knook, CEO, Gomocha to discuss the various layers of knowledge transfer and the art of information…
In this engaging long-form discussion, the two cover a huge range of topics relating to the importance of knowledge transfer, including why developing a culture of continuous learning is key and what technologies need to be in place to make putting the right information where and when it is needed the most.
In this excerpt from that full-length discussion the two discuss why establishing effective knowledge transfer within a field service organisation is now completely essential as we face a barrage of challenges across our industry including an ageing workforce crisis, challenging economic environments and mass technological disruption.
This interview is part of the FSN PRO library of premium content but for a limited period it is available on our forever-free subscription tier FSN FREE thanks to our partner on this project Gomocha.
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