In October 2022 Field Service News hosted the second annual European Field Service Awards to celebrate the ingenuity and excellence of our industry. In it’s second year the EFSA received an incredible number of high quality submissions…

In the category of Technology Innovation of the Year there were a number of fantastic nominations submitted by service leaders who had seen the technology drive improvement within their service operation. However, one winner, with a number of compelling nominations from a range of different industry verticals stood out, FLS – FAST LEAN SMART’s FLS VISITOUR solution.

As a follow up to their acknowledgment at the European Field Service Awards, Kris Oldland, Editor-in-Chief, Field Service News spoke with Jeremy Squire, Managing Director UK for FLS – FAST LEAN SMART to discover more about the way they approach working with field service companies and whether he believes our industry will continue to see innovation and excellence through technology in the coming years.

In this final excerpt from the full interview, Squire shares his thoughts on whether the pace of change we have seen in the field service sector will continue in the future.