A Truly Unique Field Service Event...
The Field Service Symposium Retreat
October 10th, 11th & 12th 2023 | Surrey | United Kingdom
A Unique Field Service Event
The Field Service Symposium Retreat
October 10th, 11th & 12th 2023 | Surrey | United Kingdom
Days until the event:
Current availability:
Tickets Now Include A Full Year of FSN PRO+
Yes! FSN PRO+ members can attend the unique field service event the Field Service Symposium as part of membership – but tickets are limited with a capacity of 98 for the October Symposium and will be issued on a first come first-served basis so make sure you register ASAP!
If you have an active FSN PRO+ membership and cannot see a green button below to secure your place below make sure you are logged-in here
Yet to join? discover FSN PRO + on the button below and sign up on either a monthly or annual membership and claim your place at the Field Service Symposium today!
Please note that there is very, very high demand for spaces on this event and while we are currently exploring options for additional in-person events for our PRO+ members we cannot guarantee any additional in-person meetings until 2024.
All you need to do as an FSN PRO+ member to secure your place is hit the green button below and complete the 10 second registration form. However, please do so now to avoid disappointment as spaces will run out far in advance.
Provisional agenda for this unique field service event
Day One:
- What are the key traits that make a great service leader?
- The skills that we should be teaching future service leaders?
- Is it key to have spent time in the field yourself?
- Can leadership be learnt or is it an inherent skill?
- Do service leaders need to understand the wider business?
- How do we build a sense of community amongst technicians?
- How do we bring technicians together?
- Should this be region by region or business wide?
- What are the benefits? Tech retention? Improved productivity?
- What are the challenges? Time away from the day-to-day?
- Can such communities be built digitally?
Opportunity to continue the discussion over a coffee break.
- How important for different regions to be the same systems?
- How key are cultural differences in unifying standards?
- How do we account for different regional regulations?
- How can we facilitate knowledge sharing across regions?
- Should triage be handled centrally or regionally?
Bring your questions to genuine subject matter experts in two thirty minute fast paced Ask Me Anything sessions.
Great food, great company, perfect.
In depth session that tackles a major issue in the industry giving you the tools to build your own framework for effectively taking your learning back from the conference and into a real-world project that can drive improvement in your service operation.
Opportunity to continue the conversations over a coffee break.
- Does servitization mean accepting cannibalising part revenue?
- Did the pandemic expose the risk in globalised parts logistics?
- Can we realistically stop third-parties copying our spare parts?
- Impact of last-mile delivery on parts logistics costs?
- What could the move to refurbished parts mean?
Day Two:
- Did the pandemic exposed the risk of outcome-based models?
- Do we need to different layers of servitization?
- Is there an increasing appetite for servitized offerings?
- Can a servitized model work in a traditional service operation?
- Has servitization at risk of becoming a buzz phrase?
- Does all servitization lead to fully outcome-based services?
- How do we identify the rising stars in our workforce?
- How do we provide better understanding of wider business?
- How can we ensure that those service leaders we develop stay?
- 3 key skills that we wish we had been taught when we started?
Opportunity to continue the discussion over a coffee break.
- How do sustainability goals align to service best-practices?
- Some inherent elements of field service will always be carbon generating – can we mitigate these?
- Will ESG scores unfairly impact certain industries and harm field service operations?
- What could the impact of regulation on refurbished parts mean for field service revenues?
Bring your questions to genuine subject matter experts in two thirty minute fast paced Ask Me Anything sessions.
Great food, great company, perfect.
In depth session that tackles a major issue in the industry giving you the tools to build your own framework for effectively taking your learning back from the conference and into a real-world project that can drive improvement in your service operation.
Opportunity to continue the conversations over a coffee break.
In the final session of the Field Service Symposium we bring discuss what are the three most important takeaways we can put in place when we return back to the office.
Sign up today to FSN PRO+ today and secure your place at this exceptional field service event. If you would like more information on what you can expect at the Field Service Symposium check out this web page on a desktop or tablet browser.
What You Can Expect At The Industry's Most Productive Field Service Event...
A Field Service Event Focused On Meaningful Conversations For Field Service Leaders
The Field Service News Symposium is a new approach to field service events. Our focus is on meaningful discussions through guided peer-to-peer learning.
Therefore, at the ‘Symposium’ you won’t find a single presentation.
Instead you will discover the opportunity to work alongside your peers, to brainstorm solutions to the problems we all face in industry. You will find conversations that centre around best-practice. You will find the ideas that can help transform your service operations.
Read on to find out more…
Provisional Agenda for this engaging field service event:
Day One:
- What are the key traits that make a great service leader?
- The skills that we should be teaching future service leaders?
- Is it key to have spent time in the field yourself?
- Can leadership be learnt or is it an inherent skill?
- Do service leaders need to understand the wider business?
- How do we build a sense of community amongst technicians?
- How do we bring technicians together?
- Should this be region by region or business wide?
- What are the benefits? Tech retention? Improved productivity?
- What are the challenges? Time away from the day-to-day?
- Can such communities be built digitally?
Opportunity to continue the discussion over a coffee break.
- How important for different regions to be the same systems?
- How key are cultural differences in unifying standards?
- How do we account for different regional regulations?
- How can we facilitate knowledge sharing across regions?
- Should triage be handled centrally or regionally?
Bring your questions to genuine subject matter experts in two thirty minute fast paced Ask Me Anything sessions.
Great food, great company, perfect.
In depth session that tackles a major issue in the industry giving you the tools to build your own framework for effectively taking your learning back from the conference and into a real-world project that can drive improvement in your service operation.
Opportunity to continue the conversations over a coffee break.
- Does servitization mean accepting cannibalising part revenue?
- Did the pandemic expose the risk in globalised parts logistics?
- Can we realistically stop third-parties copying our spare parts?
- Impact of last-mile delivery on parts logistics costs?
- What could the move to refurbished parts mean?
Day Two:
- Did the pandemic exposed the risk of outcome-based models?
- Do we need to different layers of servitization?
- Is there an increasing appetite for servitized offerings?
- Can a servitized model work in a traditional service operation?
- Has servitization at risk of becoming a buzz phrase?
- Does all servitization lead to fully outcome-based services?
- How do we identify the rising stars in our workforce?
- How do we provide better understanding of wider business?
- How can we ensure that those service leaders we develop stay?
- 3 key skills that we wish we had been taught when we started?
Opportunity to continue the discussion over a coffee break.
- How do sustainability goals align to service best-practices?
- Some inherent elements of field service will always be carbon generating – can we mitigate these?
- Will ESG scores unfairly impact certain industries and harm field service operations?
- What could the impact of regulation on refurbished parts mean for field service revenues?
Bring your questions to genuine subject matter experts in two thirty minute fast paced Ask Me Anything sessions.
Great food, great company, perfect.
In depth session that tackles a major issue in the industry giving you the tools to build your own framework for effectively taking your learning back from the conference and into a real-world project that can drive improvement in your service operation.
Opportunity to continue the conversations over a coffee break.
In the final session of the Field Service Symposium we bring discuss what are the three most important takeaways we can put in place when we return back to the office.
A Field Service Event with Dedicated Space for BlueSky Thinking:
The Field Service News Think Tank sessions have become an increasingly important part of the dialogue in our industry and are at the top of the agenda in this unique field service event, reflecting the focus of the Field Service Symposium Retreat on meaningful discussion.
Each month we host an intimate online discussion group to discuss a key theme around a major issue we as an industry need to address. The conversations are held under Chatham House rule offering the participants the freedom to speak and think freely and share ideas with colleagues from different industry verticals. These sessions are available exclusively for our FSN PRO+ members and our Symposium Partners.
In addition to these monthly online sessions, at the Field Service News Symposium Retreat, multiple Think Tank groups will be running alongside each other, giving each of our members the opportunity to become part of the conversation, and at the end of the session the moderator of each group will give an executive summary of their group’s thoughts – so we can all take the learning from each of the discussions.
We focus on Delivering On Answers While Other Field Service Events Focus On Sales Pitches
The Field Service Symposium is a field service event designed with a focus on discussion-based problem solving for our delegates, not thinly veiled sales-pitches for solution providers.
However, we also understand how important it is to connect field service organisations with the companies who provide solutions that can genuinely help them.
With this in mind, our Industry AMA’s (Ask Me Anything) sessions are designed to allow you to tackle the issues you are facing head-on and seek the advice of those who are genuine subject matter experts and have hands on experience working with service organisations like yours to improve their service operations and overcome consistent challenges we face in our industry.
Prior to the event all symposium members are provided with the opportunity to outline the burning issues they want to discuss and you will be grouped with peers who are also facing the same challenges maximising your time with our industry experts.
Develop your own blueprint for real-world projects to drive field service efficiency…
On each day of the Field Service Symposium you will attend a Field Service News Masterclass session.
The purpose of these hour and a half long sessions is for you to work alongside your peers, while being guided by a subject matter expert to work through a three phased approach that will allow you to map out how you can establish a blueprint to take away with you that will give you the foundations to implement a critical project within your own service operation.
Working in small groups of peers you will work through the process of:
- Identifying the current barriers to success your organisation faces
- Outlining where your organisation would be in your ideal vision
- Plotting the key steps your organisation needs to achieve this
In addition to the two live Masterclasses held at the Field Service Symposium Event, as an FSN PRO+ member you also have access to our industry leading on-demand Masterclasses which are designed to help you build your own blueprint for real-world projects.
Field Service Management Leaders Working Together To Solve Industry Problems…
Our Crowd Think sessions are some of the most dynamic and productive sessions you will find at any field service event across the globe. As with the Think Tank sessions we host regular online session that you can access as aN FSN PRO+ member.
At the Field Service Symposium Retreat we bring the wisdom of the all attendees together in a hugely engaging session that sees our members all working together to drive action points for how we can overcome a common issue our industry faces.
As with the Think Tank sessions we will be grouped into small discussion groups. However, while the purpose of Think Tank sessions is to facilitate open and free-flowing discussion and thinking, in the CrowdThink session each group is given the task of coming up with three key ideas within a particular subset of a problem.
Whilst your group is brainstorming ideas on your set problem, the other groups are each working on their own subset of the same broader challenge.
Consequently, at the end of the session, with each group reporting back as a collective we will have tackled multiple facets of one over-riding challenge we face as an industry.
Days until the event:
Current availability:
Tickets Now Include A Full Year of FSN PRO+
Yes! FSN PRO+ members can attend the Field Service Symposium as part of members – but tickets are limited with a capacity of 98 for the October Symposium and will be issued on a first come first-served basis so make sure you register ASAP!
If you have an active FSN PRO+ membership and cannot see a green button below to secure your place below make sure you are logged-in here
Yet to join? discover FSN PRO + on the button below!
Please note that there is very, very high demand for spaces on this event and while we are currently exploring options for additional in-person events for our PRO+ members we cannot guarantee any additional in-person meetings until 2024.
All you need to do as an FSN PRO+ member to secure your place is hit the green button below and complete the 10 second registration form. However, please do so now to avoid disappointment as spaces will run out far in advance.
