Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax explore the findings of exclusive independent research conducted by Field Service News Research and sponsored by ServiceMax.

In this second excerpt from the full one-hour long webcast, Oldland and Notter discuss both what the must-have skills of the field service engineer are likely to be in the not too distant future taking into account the impact of industry mega-trends such as servitization, digitalisation and an incoming army of millennials.