Does Servitization Vary from Country to Country Depending on Cultural Differences
Does Servitization Vary from Country to Country Depending on Cultural Differences Service and servitization varies from country to country. Is this because of cultural differences or is it something more fundamental. Sam Klaidman, Founder and Principal Advisor, Middlesex Consulting started the thought process by highlighting the...
What does the right to repair movement mean for the field service sector?
Chris Hird, Field Service News, discusses what the emerging right to repair movement will mean for the field service sector
Can customer success be defined in a horizontal industry like the field service sector?
Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as the field service sector
Enrico Leopardi becomes OverIT’s new Senior Vice President Sales EMEA
OverIT announced the appointment of Enrico Leopardi as Senior VP Sales EMEA. He will lead the company’s EMEA sales organization, reporting to the Chairman and CEO Paolo Bergamo. Joining OverIT at a pivotal moment in the company’s history, Leopardi brings over 25 years of experience in the international B2B enterprise software...
The pandemic accelerated our adoption of remote-first service, but was not the primary driver
The pandemic accelerated our adoption of remote-first service, but was not the primary driver The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the...
What Can We Take from the Pandemic Forward into the New Normal of Field Service?
What Can We Take from the Pandemic Forward into the New Normal of Field Service? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best …...
Join the Service Community with BT in Birmingham on 9th June 2022
Our next Service Community Event is being hosted by BT Final Mile group at their state of the Art Birmingham office at Snowhill. The UK Service Community has been running for over 10 years. First set up by Steve Downton, it is now run as a community in the true sense of the word. Organised …...
European Field Service Awards 2021 Winners. Alan Holt, Fujifilm – Team of the Year
European Field Service Awards 2021 Winners. Alan Holt, Fujifilm, Team of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best Team, there...
What are the key take-aways from this study into the use of asset data in field service?
What are the key take-aways from this study into the use of asset data in field service? What are the key take-aways from this study into the use of asset data in field service? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These …...
Defining Servitization
Defining Servitization Before looking at the question of, is servitization dependent on being OEM owned we discussed what does servitization really mean. By definition it is applying a service to a product in order to create additional value or a new offering to customers. In reality the way servitization is applied can vary...
