Aquant's 2022 Service Intelligence Benchmark Report for the Medical Device Industry

An analysis of field service performance
and customer satisfaction in a year of talent
shortages, COVID service pivots, and shifting
customer demands.

 

Today’s medical device service is not in line with customer expectations…

 

Do you want to provide exceptional service, even amid industry challenges like the current talent shortage? The 2022 Medical Device Service Benchmark Report provides insights into where organizations are excelling, and where they are falling short. The biggest takeaway: service organizations are looking at KPIs in a silo, and that leads to subpar customer experiences.

 

An analysis across more than 26 medical device organizations, 1.6 million work orders, and 8,000 technicians revealed key insights into every aspect of service performance.

 

Grab your copy of the report to:

 

  • Discover how med device service organizations and their workforce measure up against industry benchmarks
  • Learn why hitting your KPIs rarely equates to outstanding customer experiences
  • Understand the spiraling negative impact of a missed First Time Fix (FTF) event
  • See how a workforce shortage has exacerbated the skills gap

 

This report is currently available to FSN subscribers and you can access it instantly on the button below. Please note this paper will only be available for a limited period for FSN FREE subscribers.

Want to know more? This feature is an excerpt from a white paper published by Field Service News and Aquant. Please either log-in or subscribe for access. 

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