Artificial Intelligence as a tool for service triage (2020)

Mark Hessinger, Vice President, Global Customer Service, 3D Systems outlines how his organisation have harnessed the power of Artificial Intelligence in their service triage process .


3D Systems achieved this by implementing Aquant’s AI-powered triage tool and how this has created company-wide benefits including better parts inventory management, improved first-time-fix rates and overcoming the challenge of tribal knowledge leaving the organisation.


Areas of discussion include: 


  • The Key Driver for 3D Systems Adoption of AI, 
  • Are We Ready for 3D Printing in Field Service?
  • A New Approach to an Age Old Problem?
  • A tool for zero-touch?

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