Interview: How to Achieve Effective Adoption of Remote Service & Augmented Reality. Ft. Clay Barker, Revolution Retail Systems (2021)

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Clay Barker, Director of Service and Support, Revolution Retail Systems about their use of Augmented Reality within their field service operations.


During the discussion, Barker outlines how the tool has driven multiple benefits across their field service operation including improving customer satisfaction and increasing first-time fix rates as well as outlining how they achieved an effective roll-out which achieved excellent adoption rates in just three months of implementation.


Areas of discussion include: Does the use of Augmented Reality mean a change in thinking for field service operations? How Augmented Reality Tools Fit into the Triage and Dispatch Workflow, Does the use of Augmented Reality mean a change in thinking for field service operations?

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