Field Service News, Editor-in-Chief Kris Oldland is joined by Martin Knook, CEO of Gomocha to discuss the challenges and necessity of ensuring knowledge flows across the entire organisation – from field service techs, through to senior management and making sure there is an open culture of continuous learning within the business.

In this in depth, hour-long discussion the two go back and forth on a number of key aspects to this important discussion including: 

• Why the challenges the field service sector face make the easy flow of knowledge across an organisation absolutely crucial. 
• How organisations can foster a sense of openness across the whole team that can lead to a culture of continuous learning
• Why technology is only part of the discussion and how people and processes are equally critical in establishing knowledge transfer. 
• Where technology can empower organisations to establish easy knowledge sharing across a team. 
• Why we need to think about knowledge as more than just technical information – particularly as we seek ways to innovate our way out of challenging operational environments 

This exceptional discussion is packed full of insights from two key thinkers in our industry and is essential viewing for any field service leader. The full length, hour-long discussion is currently available on our forever-free subscription FSN FREE.

This is only made possible thanks to the fantastic support of our partner on this discussion Gomocha – so we would like to thank them for helping drive industry intelligence and excellence.