Interview: The Pandemic has accelerated digital adoption - what's next for service businesses? Ft. Martin Summerhayes (2021)
Kris Oldland, Editor-in-Chief, Field Service News is joined by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.
During the conversation, the two discuss a wide range of topics related to the acceleration of digital adoption during the pandemic and what this means for the future of service organizations.
Areas of discussion include: How Companies Can Achieve Successful Service Delivery in the New Normal, What Are The Core Fundamentals of Great Service? The Difference Between Effectiveness and Utilisation, Is Now the Time to Re-evaluate the Key Performance Indicators of Your Company? Successful Digital Transformation: Learning From Failures, How the Pandemic Has Changed the Approach to Digital Adoption for Companies and Customers
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