Interview: When the Blended Workforce Model is Right for Field Service. Ft. Adam Gordon, Ericsson (2020)

As part of our series of interviews for the documentary the Blended Workforce and the New Normal Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Adam Gordon, Head of Network Planning & Optimisation at Ericsson about their use of the blended workforce model across their field service operation.

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