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Research Debrief: Benchmarking the New Normal - Part Two (2021)

In this exclusive debrief session Kris Oldland, Editor-in-Chief, Field Service News, is joined by FieldAware’s Marc Tatarsky and Steve Mason to look through the findings of this groundbreaking research in greater detail. 

 

In the second part of this deep-dive into understanding what the findings of this study mean for the global field service sector the group discuss:  

 

We are now in an era of connected field service – 76% of companies state they have the capability to read data from their assets in the field, 

 

Many companies have extensive connectivity across their install base – 39% of the companies which have IoT capabilities have this across 75% or more of their assets, 

 

The pandemic was an accelerant of existing plans – 64% of companies already had a digital transformation plan in place, however, 67% of these companies stated that the pandemic accelerated these plans. 

 

These areas and much more are discussed as our panel really gets under the skin of the study’s findings and bring further insight into what the future of field service is shaping up to look like.

The full length video is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. Not yet subscribed? Get instant access to this paper and over 130 over resources for just £45/month. 

Research Debrief: Benchmarking the New Normal - Part Two (2021)

The full length video is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. Not yet subscribed? Get instant access to this paper and over 130 over resources for just £45/month. 

In this exclusive debrief session Kris Oldland, Editor-in-Chief, Field Service News, is joined by FieldAware’s Marc Tatarsky and Steve Mason to look through the findings of this groundbreaking research in greater detail. 

 

In the second part of this deep-dive into understanding what the findings of this study mean for the global field service sector the group discuss:  

 

We are now in an era of connected field service – 76% of companies state they have the capability to read data from their assets in the field, 

 

Many companies have extensive connectivity across their install base – 39% of the companies which have IoT capabilities have this across 75% or more of their assets, 

 

The pandemic was an accelerant of existing plans – 64% of companies already had a digital transformation plan in place, however, 67% of these companies stated that the pandemic accelerated these plans. 

 

These areas and much more are discussed as our panel really gets under the skin of the study’s findings and bring further insight into what the future of field service is shaping up to look like.

 

The full length video is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. Not yet subscribed? Get instant access to this paper and over 130 over resources for just £45/month. 

Research Debrief: Benchmarking the New Normal - Part Two (2021)

The full length video is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. Not yet subscribed? Get instant access to this paper and over 130 over resources for just £45/month. 

To try to make sense of the rapid change the pandemic has brought to our industry, Field Service News hosted a series of Think Tank sessions, here we dissect those discussions and unpack all the insight from hours of conversations with senior field service leaders.

 

In the last few months Field Service News, in partnership with ServiceMax have hosted a series of behind closed door Think Tank session which have seen senior field service leaders discuss the challenges of the last few months.

 

In this exclusive session, we breakdown the key points raised and analyse what they mean for the field service sector. Join Kris Oldland, Coen Jeukens, Kieran Notter and Daniel Brabec as they breakdown some of the most important conversations the field service sector to be held in 2020.

The full length video is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. Not yet subscribed? Get instant access to this paper and over 130 over resources for just £45/month. 

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