Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021)
Hilbrand Rustema, Noventum outlines the key data trends that emerged within their study as well as offering his deep-level insight into the meta-trends for field service and how these have shifted dramatically in recent times.
Areas of discussion include:
- Is remote service delivery capability moving towards becoming an expectation of the new normal?
- The role of remote issue resolution in a world of outcome-based services
- Research Debrief- Summary of Noventum’s Benchmarking Study into Remote Service
- How Best-in-Class companies have adapted to a remote-service workflow
- The natural transition from tracking customer satisfaction to customer success
- How the Field Service Sector has changed in the last two decades
Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021)
Hilbrand Rustema, Noventum outlines the key data trends that emerged within their study as well as offering his deep-level insight into the meta-trends for field service and how these have shifted dramatically in recent times.
- Is remote service delivery capability moving towards becoming an expectation of the new normal?
- The role of remote issue resolution in a world of outcome-based services
- Research Debrief- Summary of Noventum’s Benchmarking Study into Remote Service
- How Best-in-Class companies have adapted to a remote-service workflow
- The natural transition from tracking customer satisfaction to customer success
- How the Field Service Sector has changed in the last two decades
These areas and much more are discussed as our panel really gets under the skin of the study’s findings and bring further insight into what the future of field service is shaping up to look like.
Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021)
Hilbrand Rustema, Noventum outlines the key data trends that emerged within their study as well as offering his deep-level insight into the meta-trends for field service and how these have shifted dramatically in recent times.
Having published the findings of an exclusive research study with Salesforce to understand what the dramatic rise of remote service within our sector will mean for the future, we now explore waht these trends mean…
Field Service News Editor-in-Chief is now joined by Salesforce’s Sassi Idan, Michele Federici and Michael Kuebel to talk through the findings of this important research project and extrapolate further meaning and insight from the data.
In the first video report of this two-part session, the group discuss:
- Is remote service delivery capability moving towards becoming an expectation of the new normal?
- The role of remote issue resolution in a world of outcome-based services
- Research Debrief- Summary of Noventum’s Benchmarking Study into Remote Service
- How Best-in-Class companies have adapted to a remote-service workflow
- The natural transition from tracking customer satisfaction to customer success
- How the Field Service Sector has changed in the last two decades
