Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021)
Hilbrand Rustema, Noventum outlines the key data trends that emerged within their study as well as offering his deep-level insight into the meta-trends for field service and how these have shifted dramatically in recent times.
Areas of discussion include: Is remote service delivery capability moving towards becoming an expectation of the new normal? The role of remote issue resolution in a world of outcome-based services, Research Debrief- Summary of Noventum’s Benchmarking Study into Remote Service, How Best-in-Class companies have adapted to a remote-service workflow, The natural transition from tracking customer satisfaction to customer success, How the Field Service Sector has changed in the last two decades
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