Research Debrief: Servitization in a post-pandemic world (Part One) (2023)
Servitization has been a major area of discussion within our industry for many years, but as we recover from the pandemic and enter the new normal, is servitization more important than ever?
Or did the massive disruption we saw across recent years expose the dangers of outcome-based service models?
Having published the initial findings of an FSN Research study based on responses from over 190 field service leaders to find out more, Kris Oldland Editor-in-Chief, Field Service News is now joined by HSO’s Max Dinser and Emanuel Folle as they take a deep dive into understanding what the trends revealed by the study data mean for our industry.
As they explore the data, they provide insights and discuss the following topics:
- Why we should approach servitization as a spectrum rather than a journey
- The need to remove business silos to establish effective servitization
- Who is driving the move towards servitization within most organisations?
- Did the pandemic kill servitization or make it inevitable?
- How Data Is Essential When Building The Trust Needed For Servitization
The full length video is available exclusively for FSN PRO/PRO+ members If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in.
Not yet subscribed? Get instant access to this video debrief plus our entire resource library and all of our online courses for just £45/month
Research Debrief: Servitization in a post-pandemic world (Part One) (2023)
The full length video is available exclusively for FSN PRO/PRO+ members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in.
Not yet subscribed? Get instant access to this video debrief plus our entire resource library and all of our online courses for just £45/month
Servitization has been a major area of discussion within our industry for many years, but as we recover from the pandemic and enter the new normal, is servitization more important than ever?
Or did the massive disruption we saw across recent years expose the dangers of outcome-based service models?
Having published the initial findings of an FSN Research study based on responses from over 190 field service leaders to find out more, Kris Oldland Editor-in-Chief, Field Service News is now joined by HSO’s Max Dinser and Emanuel Folle as they take a deep dive into understanding what the trends revealed by the study data mean for our industry.
As they explore the data and each offer their insight based on their own direct industry discussions the group discuss:
- Did the pandemic kill servitization or make it inevitable?
- The need to remove business silos to establish effective servitization
- How data is essential when building the trust needed for servitization
- Why we should approach servitization as a spectrum not a journey
- Who is driving the move towards servitization within most organisations?
The full length video is available exclusively for FSN PRO/PRO+ members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in.
Not yet subscribed? Get instant access to this video debrief plus our entire resource library and all of our online courses for just £45/month FREE today.
Research Debrief: Servitization in a post-pandemic world (Part One) (2023)
The full length video is available exclusively for FSN PRO/PRO+ members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in.
Not yet subscribed? Get instant access to this video debrief plus our entire resource library and all of our online courses for just £45/month
Servitization has been a major area of discussion within our industry for many years, but as we recover from the pandemic and enter the new normal, is servitization more important than ever?
Or did the massive disruption we saw across recent years expose the dangers of outcome-based service models?
Having published the initial findings of an FSN Research study based on responses from over 190 field service leaders to find out more, Kris Oldland Editor-in-Chief, Field Service News is now joined by HSO’s Max Dinser and Emanuel Folle as they take a deep dive into understanding what the trends revealed by the study data mean for our industry.
As they explore the data and each offer their insight based on their own direct industry discussions the group discuss:
- Did the pandemic kill servitization or make it inevitable?
- The need to remove business silos to establish effective servitization
- How data is essential when building the trust needed for servitization
- Why we should approach servitization as a spectrum not a journey
- Who is driving the move towards servitization within most organisations?
These areas and much more are discussed as our panel really gets under the skin of the study’s findings and bring further insight into what the future of field service is shaping up to look like.
The full length video is available exclusively for FSN PRO/PRO+ members If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in.
Not yet subscribed? Get instant access to this video debrief plus our entire resource library and all of our online courses for just £45/month
