Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)

In a changing world of operations and technology, two key topics dominate the discussions within the field service industry.

 

These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends. However, as an industry have we even begun to scratch the surface of the true value of asset data? 

 

This is a burning question and a fundamental pillar on which we are building the future of field service yet largely it remains unanswered with clear quantifiable data. To resolve this FSN Research in partnership with ServiceMax have gone further than anyone else in their latest research study to get to the heart of the trends we are seeing in our industry regarding the utilisation and flow of asset data amongst service organisations. 

 

Having published a detailed 20-page benchmarking report available exclusively to Field Service News subscribers Kris Oldland, Editor-in-Chief and Founder of Field Service News invited ServiceMax’s Coen Jeukens, Sumair Dutta and Mark Wilding to talk through the findings of the report and to reflect on what the clear headline trends revealed mean for the wider field service sector. 

 

The conversation was packed full of insight as the group shared their knowledge from multiple industry touchpoints and many years of experience. 

 

In this concluding video from that two-hour-long debrief session the topics include:

The full length video is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. Not yet subscribed? Get instant access to this paper and over 130 over resources for just £45/month. 

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)

The full length video is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. Not yet subscribed? Get instant access to this paper and over 130 over resources for just £45/month. 

In a changing world of operations and technology, two key topics dominate the discussions within the field service industry.

 

These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends. However, as an industry have we even begun to scratch the surface of the true value of asset data? 

 

This is a burning question and a fundamental pillar on which we are building the future of field service yet largely it remains unanswered with clear quantifiable data. To resolve this FSN Research in partnership with ServiceMax have gone further than anyone else in their latest research study to get to the heart of the trends we are seeing in our industry regarding the utilisation and flow of asset data amongst service organisations. 

 

Having published a detailed 20-page benchmarking report available exclusively to Field Service News subscribers Kris Oldland, Editor-in-Chief and Founder of Field Service News invited ServiceMax’s Coen Jeukens, Sumair Dutta and Mark Wilding to talk through the findings of the report and to reflect on what the clear headline trends revealed mean for the wider field service sector. 

 

The conversation was packed full of insight as the group shared their knowledge from multiple industry touchpoints and many years of experience. 

 

In this concluding video from that two-hour-long debrief session the topics include:

These areas and much more are discussed as our panel really gets under the skin of the study’s findings and bring further insight into what the future of field service is shaping up to look like.

The full length video is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. Not yet subscribed? Get instant access to this paper and over 130 over resources for just £45/month. 

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)

The full length video is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. Not yet subscribed? Get instant access to this paper and over 130 over resources for just £45/month. 

In a changing world of operations and technology, two key topics dominate the discussions within the field service industry.

 

These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends. However, as an industry have we even begun to scratch the surface of the true value of asset data? 

 

This is a burning question and a fundamental pillar on which we are building the future of field service yet largely it remains unanswered with clear quantifiable data. To resolve this FSN Research in partnership with ServiceMax have gone further than anyone else in their latest research study to get to the heart of the trends we are seeing in our industry regarding the utilisation and flow of asset data amongst service organisations. 

 

Having published a detailed 20-page benchmarking report available exclusively to Field Service News subscribers Kris Oldland, Editor-in-Chief and Founder of Field Service News invited ServiceMax’s Coen Jeukens, Sumair Dutta and Mark Wilding to talk through the findings of the report and to reflect on what the clear headline trends revealed mean for the wider field service sector. 

 

The conversation was packed full of insight as the group shared their knowledge from multiple industry touchpoints and many years of experience. 

 

In this concluding video from that two-hour-long debrief session the topics include:

The full length video is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. Not yet subscribed? Get instant access to this paper and over 130 over resources for just £45/month. 

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