Research Report: A bunch of Cowboys? (2015)
Over the last few months’ Field Service News has been conducting a research project sponsored by TomTom Telematics which aimed to explore the standards of field service companies. Are they improving or are they falling?
Is it that standards as a whole are now under greater scrutiny than ever before as we all become more and more expectant on getting results as soon as we look for them now that we inhabit an age of instant information thanks to the internet?
And what about those companies that are pulling ahead of the competition and not only delivering to their customers’ expectations but exceeding them and delighting them? What tools are they using to do so?
And what about those falling behind the pack – what are they getting so wrong?

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Launched in 2013 Field Service News has been at the vanguard of industry news and analysis for the global field service sector for close to a decade. With an unparalleled collection of contributors from across industry, technology and academia FSN is the go to source of information for over 30K industry professionals.
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